A Mechanism of KEDB-Centric Fault Management to Optimize the Realization of ITIL Based ITSM. - Bom Soo Kim; Young Dae Kim; Chan Kyou Hwang; Jae-Hyoung Yoo (APNOMS, 2007)

Service Impact Analysis Framework Using Service Model for Integrated Service Resource Management of NGN Services. - Seung Hee Han; Bom Soo Kim; Chan Kyou Hwang; Jae-Jin Lee (APNOMS, 2008)