Distributed support assistants as partners. - Bonnie R. Hites (SIGUCCS, 1991)

Computing support services: turning the maze into a map. - Bonnie R. Hites (SIGUCCS, 1992)

Seeding, fertilizing, and growing faculty and classroom computing at IUB. - Bonnie R. Hites; Susan F. Stager (SIGUCCS, 1993)

Desktop publishing as a springboard to computing proficiency. - Bonnie R. Hites (SIGUCCS, 1994)

Special computing resources and services for Indiana University departments. - Bonnie R. Hites (SIGUCCS, 1996)

Technology magic: software distribution at Indiana University. - Bonnie R. Hites; Richard White (SIGUCCS, 1997)