Leverage of OWL-DL axioms in a Contact Centre for Technical Product Support. - Alexandre Kouznetsov; Bradley Shoebottom; René Witte; Christopher J. O. Baker (OWLED, 2010)

Algorithm for Population of Object Property Assertions Derived from Telecom Contact Centre Product Support Documentation. - Alexandre Kouznetsov; Jonas B. Laurila; Christopher J. O. Baker; Bradley Shoebottom (AINA Workshops, 2011)