Students serving students: an effective lab management model. - Brian M. Johnston; Brian Bourgon (SIGUCCS, 1994)

Focusing the academic computing help desk on the needs of customers. - Brian M. Johnston; John R. Supra Jr. (SIGUCCS, 1997)

Toward an integrated approach to information services support. - John R. Supra Jr.; Brian M. Johnston (SIGUCCS, 1997)