Capturing multiple perspectives: a user-centered approach to knowledge and design acquisition. - Brian S. Zaff; Michael D. McNeese; Daniel E. Snyder (Knowl. Acquis., 1993)

Fitting Information Systems to Collaborating Design Teams. - Maryalice Citera; Michael D. McNeese; Clifford E. Brown; Jonathan A. Selvaraj; Brian S. Zaff; Randall D. Whitaker (J. Am. Soc. Inf. Sci., 1995)