An Outline of CM3: Emergency Problem Management. - Mira Kajko-Mattsson; Per Winther; Brian Vang; Anne Petersen (EUROMICRO-SEAA, 2005)

Eliciting a Model of Emergency Corrective Maintenance at SAS. - Mira Kajko-Mattsson; Per Winther; Brian Vang; Anne Petersen (Software Engineering Research and Practice, 2005)

Eliciting CM3: Emergency Problem Management at Scandinavian Airline Systems. - Mira Kajko-Mattsson; Claus Nielsen; Per Winther; Brian Vang; Anne Petersen (J. Res. Pract. Inf. Technol., 2006)