Communication Media in Distance Selling - Business Interactions in a B2C Setting. - Britt-Marie Johansson; Karin Axelsson (ECIS, 2004)

Analysing Communication Media and Actions - Extending and Evaluating the Business Action Matrix. - Britt-Marie Johansson; Karin Axelsson (ECIS, 2005)

Kundkommunikation vid distanshandel: En studie om kommunikationsmediers möjligheter och hinder. - Britt-Marie Johansson (2007)