Doing more with less (panel session): building a virtual helpsystem with a virtual team (with virtually no time). - Johanna Turner Colgrove; John McAnally; Bruce Arnold (SIGUCCS, 1995)

Going Out on a Limb: New Desk, New Faces, Now What? - Michael Quiner; Bruce Arnold; Rich Hinz; Keiko Pitter (SIGUCCS, 1998)

Walking the tightrope of faculty support. - Kelly Wainwright; Bruce Arnold (SIGUCCS, 2004)