Knowledge Intensive, Technical and Other Services: Patterns of Competitiveness and Innovation Compared. - Bruce S. Tether; Christiane Hipp (Technol. Anal. Strateg. Manag., 2002)

Empathic Service Systems: 'Designing' Emotion in a Cancer Care Service System. - Patrick Stacey; Elif Bascavusoglu-Moreau; Bruce S. Tether (HICSS, 2011)