Service Quality: A Measure of Information System Effectiveness. - Leyland F. Pitt; Richard T. Watson; C. Bruce Kavan (MIS Q., 1995)

Measuring Information Systems Service Quality: Concerns for a Complete Canvas. - Leyland F. Pitt; Richard T. Watson; C. Bruce Kavan (MIS Q., 1997)

Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies. - Richard T. Watson; Leyland F. Pitt; C. Bruce Kavan (MIS Q., 1998)

Managing the three Levels of Change. - Margaret T. O'Hara; Richard T. Watson; C. Bruce Kavan (Inf. Syst. Manag., 1999)

From traditional EDI to Internet-based EDI: managerial considerations. - Mireille S. Threlkel; C. Bruce Kavan (J. Inf. Technol., 1999)

Moments of governance in IS outsourcing: conceptualizing effects of contracts on value capture and creation. - Shaila M. Miranda; C. Bruce Kavan (J. Inf. Technol., 2005)