User involvement in the design process: why, when & how? - C. Dennis Allen; Don Ballman; Vivienne Begg; Harold H. Miller-Jacobs; Michael J. Muller; Jakob Nielsen; Jared M. Spool (INTERCHI, 1993)

Succeeding as a Clandestine Change Agent. - C. Dennis Allen (Commun. ACM, 1995)

User Customization of a Word Processor. - Stanley R. Page; Todd J. Johnsgard; Uhl Albert; C. Dennis Allen (CHI, 1996)