User as Customer: Touchpoints and Journey Map. - Camila Bascur; Cristian Rusu; Daniela Quiñones (IHSED, 2018)

Customer eXperience: A Bridge Between Service Science and Human-Computer Interaction. - Virginica Rusu; Cristian Rusu; Federico Botella; Daniela Quiñones; Camila Bascur; Virginia Zaraza Rusu (IHSED, 2019)

Forming Customer eXperience Professionals: A Comparative Study on Students' Perception. - Cristian Rusu; Virginica Rusu; Federico Botella; Daniela Quiñones; Camila Bascur; Bogdan Alexandru Urs; Ilie Urs; Ion Mierlus Mazilu; Dorian Gorgan; Stefan Oniga (IHSED, 2019)

Customer eXperiences in Retail: Case Studies in Physical and Virtual Channels. - Camila Bascur; Cristian Rusu; Daniela Quiñones (HCI (15), 2020)

Ethical Design in e-Commerce: Case Studies. - Camila Bascur; Catalina Montecinos; Veronica Mansilla (HCI (13), 2021)

ECUXH: A Set of User eXperience Heuristics for e-Commerce. - Camila Bascur; Cristian Rusu; Daniela Quiñones (HCI (13), 2021)

Yellow or Blue Dress: How a Product Page Can Impact the Customer Experience. - Catalina Montecinos; Camila Bascur (HCI (15), 2022)