Evaluation and Specification of Agents for E-Commerce Based on Focus Group Experiment. - Verner Andersen; Hans H. K. Andersen; Camilla B. Hansen (International Conference on Internet Computing (1), 2001)

Trust in information sources: seeking information from people, documents, and virtual agents. - Morten Hertzum; Hans H. K. Andersen; Verner Andersen; Camilla B. Hansen (Interact. Comput., 2002)