Volunteer-based IT Helpdesks as Ambiguous Quasi-Public Services - a Case Study from Two Nordic Countries: a Case Study from Two Nordic Countries. - Camilla Christensen; Nils Ehrenberg; Jörn Christiansson; Erik Grönvall; Joanna Saad-Sulonen; Turkka Keinonen (NordiCHI, 2022)

" "But will they listen? " Learnings from a design after design experiment in civics". - Camilla Christensen; Jörn Christiansson; Joanna Saad-Sulonen (Conference on Designing Interactive Systems, 2024)