Internationalization and Translatability. - David Kumhyr; Carla Merrill; Karin Spalink (AMTA, 1994)

Developing a hypertext help system: a cooperative effort between a software developer and a technical writer. - Phil Herold; Carla Merrill (SIGDOC, 1994)

Rethinking the Path to Usability: How to Design What Users Really Want. - Carla Merrill; Diane Feldman (IT Prof., 2004)