Modelling Decisions Under Uncertainty In A Behavioural Queuing System. - Carlos Arturo Delgado Alvarez; Ann van Ackere; Karthik Sankaranarayanan; Erik Reimer Larsen (ECMS, 2011)

A queuing system with risk-averse customers: sensitivity analysis of performance. - Carlos Arturo Delgado Alvarez; Ann van Ackere; Erik Reimer Larsen (IEEM, 2011)

Study on Queuing Behavior in a Multichannel Service Facility using Experimental Methods. - Karthik Sankaranarayanan; Carlos Arturo Delgado Alvarez; Erik Reimer Larsen; Ann van Ackere (ICORES, 2012)

Behavioural Queuing With Interacting Customers And Service Providers: A Simulation Based Approach. - Carlos Arturo Delgado Alvarez; Ann van Ackere; Erik Reimer Larsen (ECMS, 2013)

The micro-dynamics of queuing: understanding the formation of queues. - Karthik Sankaranarayanan; Carlos Arturo Delgado Alvarez; Ann van Ackere; Erik Reimer Larsen (J. Simulation, 2014)

Managing capacity at a service facility: An experimental approach. - Carlos Arturo Delgado Alvarez; Ann van Ackere; Erik Reimer Larsen; Santiago Arango-Aramburo (Eur. J. Oper. Res., 2017)

Managing service facilities with endogenous arrival and service rates. - Carlos Arturo Delgado Alvarez; Ann van Ackere; Erik Reimer Larsen (Int. Trans. Oper. Res., 2020)

Service facilities with risk-averse customers: a simulation approach. - Carlos Arturo Delgado Alvarez; Ann van Ackere; Erik Reimer Larsen (Int. Trans. Oper. Res., 2022)