Measuring User Experience in Latin America: An Exploratory Survey. - Carmen Gerea; Valeria Herskovic (CLIHC, 2015)

User Interfaces for Self-reporting Emotions: A Systematic Literature Review. - Carolina Fuentes; Carmen Gerea; Valeria Herskovic; Maíra Marques; Iyubanit Rodriguez; Pedro O. Rossel (UCAmI, 2015)

A systematic literature review about technologies for self-reporting emotional information. - Carolina Fuentes; Valeria Herskovic; Iyubanit Rodriguez; Carmen Gerea; Maíra Marques; Pedro O. Rossel (J. Ambient Intell. Humaniz. Comput., 2017)

Transitioning from Multichannel to Omnichannel Customer Experience in Service-Based Companies: Challenges and Coping Strategies. - Carmen Gerea; Valeria Herskovic (J. Theor. Appl. Electron. Commer. Res., 2022)