Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth. - Emin Babakus; Carol C. Bienstock; James R. Van Scotter (Decis. Sci., 2004)

Reengineering a reverse supply chain for product returns services. - Carol C. Bienstock; Mehdi Amini; Donna L. Retzlaff-Roberts (Int. J. Bus. Perform. Supply Chain Model., 2011)