Standards considered helpful. - R. K. Guha; P. A. Carr; Carol L. Smith (SIGCSE-2, 1977)

Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators. - Carol L. Smith (SIGUCCS, 1996)

Teaching Teachers to Teach with Technology While Encouraging Students to Look Forward to College: A Case Study of Learner-centered Training. - Carol L. Smith; Carl Singer (SIGUCCS, 1998)

Strategies for supporting the 'human processes' in team-based instructional development projects. - Carol L. Smith (SIGUCCS, 2001)

Technology as the new liberal art: the DePauw University approach to pervasive information fluency. - Carol L. Smith; Dennis A. Trinkle; Lynda S. Latta; Joshua Wilson (SIGUCCS, 2002)