Customer feedback management: Developing an organizational process of information use. - David Li Tang; France Bouthillier; Pierre Pluye; Roland M. Grad; Carol Repchinsky (ASIST, 2011)

Four levels of outcomes of information-seeking: A mixed methods study in primary health care. - Pierre Pluye; Roland M. Grad; Carol Repchinsky; Barbara Jovaisas; Janique Johnson-Lafleur; Marie-Eve Carrier; Vera Granikov; Barbara Farrell; Charo Rodríguez; Gillian Bartlett; Carmen G. Loiselle; France Légaré (J. Assoc. Inf. Sci. Technol., 2013)

The value of user feedback: Healthcare professionals' comments to the health information provider. - David Li Tang; France Bouthillier; Pierre Pluye; Roland M. Grad; Carol Repchinsky (J. Assoc. Inf. Sci. Technol., 2015)

Health outcomes of online consumer health information: A systematic mixed studies review with framework synthesis. - Pierre Pluye; Reem El Sherif; Vera Granikov; Quan Nha Hong; Isabelle Vedel; Maria Cristiane Barbosa Galvão; Francesca E. Y. Frati; Sophie Desroches; Carol Repchinsky; Benoît Rihoux; France Légaré; Bernard Burnand; et al. (J. Assoc. Inf. Sci. Technol., 2019)