Customer Loyalty Strategy in the Internet Era. - Carol Xiaojuan Ou; Choon-Ling Sia (PACIS, 2003)

An Overview of CRM Adoption and Implementation Strategy in China. - Carol Xiaojuan Ou; Choon-Ling Sia (AMCIS, 2004)

Sharing Knowledge in China: Experiences in an SME. - Robert M. Davison; Carol Xiaojuan Ou (PACIS, 2007)

Knoweldge Management Problems, Causes, And Solutions: Junior Knowledge Workers' Prespectives. - Carol Xiaojuan Ou; Robert M. Davison (PACIS, 2007)

The Multimethodological Investigation of Knowledge Sharing Practices in Eastwei. - Robert M. Davison; Carol Xiaojuan Ou; Maggie Y. Li; Maris G. Martinsons; Johan Björkstén (ICIS, 2008)

Leveraging Rich Communication Tools: Evidence of Online Trust and Guanxi in China. - Carol Xiaojuan Ou; Robert M. Davison; Paul A. Pavlou; Maggie Y. Li (ICIS, 2008)

Eastwei: A Knowledge-Based Value Shop. - Robert M. Davison; Carol Xiaojuan Ou; Maggie Y. Li; Johan Björkstén (PACIS, 2009)

Technical opinion: Why eBay lost to TaoBao in China: the global advantage. - Carol Xiaojuan Ou; Robert M. Davison (Commun. ACM, 2009)

To trust or to distrust, that is the question: investigating the trust-distrust paradox. - Carol Xiaojuan Ou; Choon-Ling Sia (Commun. ACM, 2009)

The Ethics of IT Professionals in Japan and China. - Robert M. Davison; Maris G. Martinsons; Carol Xiaojuan Ou; Kiyoshi Murata; Damon L. Drummond; Yuan Li 066; Henry W. H. Lo (J. Assoc. Inf. Syst., 2009)

The Impact of Instant Messaging in the Workplace. - Carol Xiaojuan Ou (AMCIS, 2010)

Beyond Institution-Based Trust: Building Effective Online Marketplaces with Social Mechanisms. - Carol Xiaojuan Ou; Wing Po Wong; Robert M. Davison (ICIS, 2010)

Can Instant Messaging Empower Teams at Work?. - Carol Xiaojuan Ou; Robert M. Davison; Xuepan Zhong; Yi Liang (RCIS, 2010)

Consumer trust and distrust: An issue of website design. - Carol Xiaojuan Ou; Choon-Ling Sia (Int. J. Hum. Comput. Stud., 2010)

Empowering employees through instant messaging. - Carol Xiaojuan Ou; Robert M. Davison; Xuepan Zhong; Yi Liang (Inf. Technol. People, 2010)

Investigating transactive memory shaped by knowledge management tools - proposing a longitudinal study in china. - Robert M. Davison; Carol Xiaojuan Ou (ECIS, 2011)

Nurturing Sales Entrepreneurship in Consumer-to-Consumer Marketplaces. - Carol Xiaojuan Ou; Wing Sze Poon; Paul A. Pavlou; Robert M. Davison (ICIS, 2011)

The Impact of Instant Messaging Tools on Knowledge Management and Team Performance. - Carol Xiaojuan Ou; Darren W. L. Leung; Robert M. Davison (Researching the Future in Information Systems, 2011)

Why Are Social Networking Applications Successful: An Empirical Study Of Twitter. - Carol Xiaojuan Ou; Robert M. Davison; Nikki C. K. Cheng (PACIS, 2011)

Interactive or interruptive? Instant messaging at work. - Carol Xiaojuan Ou; Robert M. Davison (Decis. Support Syst., 2011)

The Roles of Theory in Canonical Action Research. - Robert M. Davison; Maris G. Martinsons; Carol Xiaojuan Ou (MIS Q., 2012)

How to Retain Consumers: A Trust-Commitment Model. - Wei Wang 251; Rui Chen; Carol Xiaojuan Ou; Fang Liu (ACIS, 2013)

Sharing Knowledge In Technology Deficient Environments: Individual Workarounds Amid Corporate Restrictions. - Robert M. Davison; Carol Xiaojuan Ou (ECIS, 2013)

Explaining the Role of User Commitment in Extended Use of Information Systems: An Empirical Investigation. - Wei Wang 251; Carol Xiaojuan Ou (PACIS, 2013)

Information technology to support informal knowledge sharing. - Robert M. Davison; Carol Xiaojuan Ou; Maris G. Martinsons (Inf. Syst. J., 2013)

Computer-mediated communication and social networking tools at work. - Carol Xiaojuan Ou; Choon-Ling Sia; Chun Kit Hui (Inf. Technol. People, 2013)

Contextual Preferences and Network-Based Knowledge Sharing in China. - Carol Xiaojuan Ou; Robert M. Davison; Louie Wong (AMCIS, 2014)

Digital Work in a Pre-Digital Organizational Culture. - Robert M. Davison; Carol Xiaojuan Ou (ECIS, 2014)

Public Sentiment Analysis in Twitter Data for Prediction of a Company's Stock Price Movements. - Li Bing; Keith C. C. Chan; Carol Xiaojuan Ou (ICEBE, 2014)

Developing a competitive edge in electronic markets via institutional and social based quality signaling mechanisms. - Carol Xiaojuan Ou; Keith C. C. Chan (Inf. Manag., 2014)

The communicative ecology of Web 2.0 at work: Social networking in the workspace. - Robert M. Davison; Carol Xiaojuan Ou; Maris G. Martinsons; Angela Y. Zhao; Rong Du (J. Assoc. Inf. Sci. Technol., 2014)

Swift Guanxi in Online Marketplaces: The Role of Computer-Mediated Communication Technologies. - Carol Xiaojuan Ou; Paul A. Pavlou; Robert M. Davison (MIS Q., 2014)

Investigating the Impacts of Recommendation Agents on Impulsive Purchase Behaviour. - Hui Zhu 003; Zherui Yang; Carol X. J. Ou; Hongwei Liu; Robert M. Davison (ACIS, 2015)

Subverting Organisational IT Policy: A Case in China. - Robert M. Davison; Carol Xiaojuan Ou (AMCIS, 2015)

Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior. - Renee Rui Chen; Carol Xiaojuan Ou; Wei Wang 251 (PACIS, 2015)

Identify the Antecedents of Distrust in a Website. - Jinbi Yang; Choon-Ling Sia; Carol Xiaojuan Ou (PACIS, 2015)

Using Social Media for Business Communication: A Symbolic Interaction Perspective. - Renee Rui Chen; Robert M. Davison; Carol Xiaojuan Ou (ACIS, 2016)

Investigating Decision Support aids in Online Marketplaces based on the Effort-accuracy Co-existence Framework. - Hui Zhu 003; Carol Xiaojuan Ou; Robert M. Davison; Paul A. Pavlou; Hongwei Liu (ECIS, 2016)

The Role of Swift Relationship and Institutional Structures in Uncertainty Reduction. - Qian Huang 001; Carol Xiaojuan Ou; Robert M. Davison (ICIS, 2016)

Using interactive systems for knowledge sharing: The impact of individual contextual preferences in China. - Carol Xiaojuan Ou; Robert M. Davison; Louie Wong (Inf. Manag., 2016)

Shaping guanxi networks at work through instant messaging. - Carol Xiaojuan Ou; Robert M. Davison (J. Assoc. Inf. Sci. Technol., 2016)

Web 2.0 and Communication Processes at Work: Evidence From China. - Louie Wong; Carol Xiaojuan Ou; Robert M. Davison; Hui Zhu 003; Cheng Zhang 001 (IEEE Trans. Prof. Commun., 2016)

Investigating the Impact of Recommendation Agents on E-commerce Ecosystem. - Zherui Yang; Carol Xiaojuan Ou; Ziying Zhou (AMCIS, 2017)

Digital work in a digitally challenged organization. - Robert M. Davison; Carol Xiaojuan Ou (Inf. Manag., 2017)

Privacy calculus and its utility for personalization services in e-commerce: An analysis of consumer decision-making. - Hui Zhu 003; Carol Xiaojuan Ou; W. J. A. M. van den Heuvel; Hongwei Liu (Inf. Manag., 2017)

Discovering public sentiment in social media for predicting stock movement of publicly listed companies. - Bing Li; Keith C. C. Chan; Carol Xiaojuan Ou; Ruifeng Sun (Inf. Syst., 2017)

Privacy preserving mechanisms for optimizing cross-organizational collaborative decisions based on the Karmarkar algorithm. - Hui Zhu 003; Hongwei Liu; Carol Xiaojuan Ou; Robert M. Davison; Zherui Yang (Inf. Syst., 2017)

Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e-commerce institutional mechanisms. - Qian Huang 001; Xiayu Chen; Carol Xiaojuan Ou; Robert M. Davison; Zhongsheng Hua (Inf. Syst. J., 2017)

Predicting Re-loan Success based on Friendship Network Characteristics in the Online Micro-loan Marketplace. - Hongming Gao; Carol Xiaojuan Ou; Hongwei Liu; Paul A. Pavlou; Hui Zhu 003; Mingjun Zhan (AMCIS, 2018)

Exploring the Effect of Monetary Incentives on User Behavior in Online Sharing Platforms. - Yixin Lu; Carol Ou; Spyros Angelopoulos 002 (HICSS, 2018)

The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour. - Robert M. Davison; Carol Ou; Evelyn Ng (PACIS, 2018)

Information Technology-Enabled Collaborative Job Crafting in Self-leading Team. - Mengxi Xu; Carol X. J. Ou; Wei Wang 251 (PACIS, 2018)

Interpersonal knowledge exchange in China: The impact of guanxi and social media. - Robert M. Davison; Carol Xiaojuan Ou; Maris G. Martinsons (Inf. Manag., 2018)

Subverting organizational IS policy with feral systems: a case in China. - Robert M. Davison; Carol Xiaojuan Ou (Ind. Manag. Data Syst., 2018)

Coping with mobile technology overload in the workplace. - Pengzhen Yin; Carol X. J. Ou; Robert M. Davison; Jie Wu 004 (Internet Res., 2018)

Corporate Communication Network and Stock Price Movements: Insights From Data Mining. - Pei-Yuan Zhou; Keith C. C. Chan; Carol Xiaojuan Ou (IEEE Trans. Comput. Soc. Syst., 2018)

Adopted Globally but unusable Locally: What Workarounds Reveal about Adoption, Resistance, Compliance and non-Compliance. - Robert M. Davison; Louie H. M. Wong; Steven Alter; Carol Ou (ECIS, 2019)

Modeling Shopping Cart Decisions. - Hongming Gao; Carol Ou; Hongwei Liu (PACIS, 2019)

Media or message, which is the king in social commerce?: An empirical study of participants' intention to repost marketing messages on social media. - Wei Wang 251; Renee Rui Chen; Carol Xiaojuan Ou; Steven Jifan Ren (Comput. Hum. Behav., 2019)

Making the developing world a better place with high-impact IS research. - Antonio Díaz-Andrade; Angsana A. Techatassanasoontorn; Carol Ou (Inf. Syst. J., 2019)

Influencing Information Quality: Evidence from a Military Organization. - Mylène Struijk; Spyros Angelopoulos 002; Carol Ou; Robert M. Davison (ECIS, 2020)

The Power of Computer-Mediated Communication Theories in Explaining the Effect of Chatbot Introduction on User Experience. - Frank Hendriks; Carol X. J. Ou; Amin Khodabandeh Amiri; Sander Bockting (HICSS, 2020)

Beneficial Non-Compliance with Inadequate Information Systems. - Robert M. Davison; Louie H. M. Wong; Carol Ou; Mahendrawathi ER; Xiayu Chen; Ina Kayser; Pattarawan Prasarnphanich (ICIS, 2020)

Modeling Consumers' Sequential Browsing Behavior Considering the Path Dependence. - Meihua Zuo; Carol Ou; Hongwei Liu; Zhouyang Liang (ICIS, 2020)

A Coherent Two-Phased Perspective of Online Group Buying. - Yingxin Song; Xiayu Chen; Carol Ou; Yezheng Liu 001 (PACIS, 2020)

Inadequate Information Systems and Organizational Citizenship Behavior. - Robert M. Davison; Carol X. J. Ou; Evelyn Ng (Inf. Manag., 2020)

A symbolic interactionism perspective of using social media for personal and business communication. - Renee Rui Chen; Robert M. Davison; Carol Xiaojuan Ou (Int. J. Inf. Manag., 2020)

Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. - Renee Rui Chen; Carol Xiaojuan Ou; Wei Wang 251; Zhuo Peng; Robert M. Davison (Inf. Syst. J., 2020)

How Do Video Features Matter in Visual Advertising? An Elaboration Likelihood Model Perspective. - Danyang Song; Shichao Wang; Carol Ou; Xi Chen 025; Ruitao Liu; Haihong Tang (ICIS, 2021)

Response to Technostress from the Dual Systems Perspective: The Moderating Role of Constant Connectivity. - Pengzhen Yin; Jingjing Wang; Carol Ou (PACIS, 2021)

The coordination of workarounds: Insights from responses to misfits between local realities and a mandated global enterprise system. - Robert M. Davison; Louie H. M. Wong; Carol X. J. Ou; Steven Alter (Inf. Manag., 2021)

Reversing a relationship spiral: From vicious to virtuous cycles in IT outsourcing. - Henk Akkermans; Willem van Oppen; Bart Vos; Carol X. J. Ou (Inf. Syst. J., 2021)

Towards a Model for Building Information Awareness in Crisis Situations. - Kenny Meesters; Carol Ou; Andreas Alexiou (AMCIS, 2022)

Identifying Turnover Contagion in Enterprise Social Networks. - Xin Wei; Xi Zhang 009; Carol Ou; Hengshu Zhu (AMCIS, 2022)

Optimizing payment schemes in a decentralized supply chain: A Stackelberg game with quality investment and bank credit. - Bing-Bing Cao; Tian-Hui You; Carol X. J. Ou; Hui Zhu 003; Chun-Yi Liu (Comput. Ind. Eng., 2022)

Guanxi circles and light entrepreneurship in social commerce: The roles of mass entrepreneurship climate and technology affordances. - Yumeng Miao; Rong Du; Carol Xiaojuan Ou (Inf. Manag., 2022)

Security breaches and organization response strategy: Exploring consumers' threat and coping appraisals. - Carol Xiaojuan Ou; Xiaowei Zhang; Spyros Angelopoulos 002; Robert M. Davison; Noury Janse (Int. J. Inf. Manag., 2022)

Working around inadequate information systems in the workplace: An empirical study in Romania. - Louie H. M. Wong; Luminita Hurbean; Robert M. Davison; Carol X. J. Ou; Mihaela Muntean (Int. J. Inf. Manag., 2022)

Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance. - Xiayu Chen; Carol Xiaojuan Ou; Robert M. Davison (Internet Res., 2022)

Putting the IS back into IS research. - Mylène Struijk; Carol X. J. Ou; Robert M. Davison; Spyros Angelopoulos 002 (Inf. Syst. J., 2022)

From Human-AI Confrontation to Human-AI Symbiosis in Society 5.0: Transformation Challenges and Mechanisms. - Xi Zhang 009; Xin Wei; Carol X. J. Ou; Emiel Caron; Hengshu Zhu; Hui Xiong 001 (IT Prof., 2022)

Inter-Organizational IT-Governance for a System of Systems. - David Wodak; Carol Ou (AMCIS, 2023)

The Paradox of Information Systems in Crisis: Walking the Tight Rope Between Rigidity and Flexibility. - Kenny Meesters; Andreas Alexiou; Carol Ou (ITDRR, 2023)

To Disclose or Not to Disclose, That Is the Question: Evidence from TripAdvisor. - Ziqiong Zhang; Bowen Wang; Carol Ou; Zili Zhang (PACIS, 2023)

Facilitating interorganizational trust in strategic alliances by leveraging blockchain-based systems: Case studies of two eastern banks. - Renee Rui Chen; Kun Chen 001; Carol X. J. Ou (Int. J. Inf. Manag., 2023)

Blazing the Trail: Considering Browsing Path Dependence in Online Service Response Strategy. - Meihua Zuo; Spyros Angelopoulos 002; Zhouyang Liang; Carol X. J. Ou (Inf. Syst. Frontiers, 2023)

Does IT matter for work meaningfulness?: Exploring the mediating role of job crafting. - Mengxi Xu; Wei Wang 251; Carol Xiaojuan Ou; Baoxiang Song (Inf. Technol. People, 2023)

Optimization of Dynamic Product Offerings on Online Marketplaces: A Network Theory Perspective. - Meihua Zuo; Spyros Angelopoulos 002; Carol Xiaojuan Ou; Hongwei Liu; Zhouyang Liang (J. Manag. Inf. Syst., 2023)

Navigating digital transformation through an information quality strategy: Evidence from a military organisation. - Mylène Struijk; Spyros Angelopoulos 002; Carol X. J. Ou; Robert M. Davison (Inf. Syst. J., 2023)

Explainable Artificial Intelligence in Radiotherapy: A Remedy for Lack of Trust? - Luca Mira Heising; Carol Ou (AMCIS, 2024)

Scalability of Digital Twins for Physical Infrastructure Management: A Dynamic Governance Approach. - David Wodak; Carol Ou; Henk Akkermans; Leon-Paul de Rouw (ICIS, 2024)

The more aesthetic, the better? The impact of photo aesthetics on perceived review helpfulness. - Yu Han; Ziqiong Zhang; Carol X. J. Ou; Zili Zhang (Decis. Support Syst., 2025)

The coherent two-phased process from sold online to redemption offline on an online daily-deal platform. - Yingxin Song; Yezheng Liu 001; Xiayu Chen; Muhammet Deveci; Carol Xiaojuan Ou; Lingfei Li; Weizhong Wang (Electron. Commer. Res. Appl., 2025)

Instant messaging, interruptions, stress and work performance. - Luminita Hurbean; Louie H. M. Wong; Carol Xiaojuan Ou; Robert M. Davison; Octavian Dospinescu (Inf. Technol. People, 2025)

Understanding the effects of ubiquitous connectivity on employee well-being and job insecurity: a moderated mediation model. - Pengzhen Yin; Carol Ou; Liang Liang (Behav. Inf. Technol., 2025)