Using Social Analytics for Studying Work-Networks: A Novel, Initial Approach. - Rogério Abreu de Paula; Ana Paula Appel; Claudio S. Pinhanez; Victor F. Cavalcante; Carolina S. Andrade (SBSC, 2012)

Characterizing Time-Bounded Incident Management Systems. - Victor F. Cavalcante; Claudio S. Pinhanez; Cleidson R. B. de Souza; Rogério Abreu de Paula; Ana Paula Appel; Carolina S. Andrade (SRII Global Conference, 2012)