Organisational Transformation through CRM Implementation: a descriptive case study. - Carolyn Ye-Phern Chin; Melissa Ding; Chandana R. Unnithan (PACIS, 2003)

The Virtual Shopping Experience: using virtual presence to motivate online shopping. - Carolyn Chin; Paula M. C. Swatman (Australas. J. Inf. Syst., 2005)