The Business Value of System Administration. - Mark Burgess; Carolyn Rowland (login Usenix Mag., 2010)

Reports from USENIX LISA '11: 25th Large Installation System Administration Conference. - Ming Chow; Rik Farrow; David Klann; Erinn Looney-Triggs; Cory Lueninghoener; Scott Murphy; Timothy Nelson; Thang Nguyen; Carolyn Rowland; Josh Simon; Deborah Wazir; Michael Wei (login Usenix Mag., 2012)