Telephone Operators as Knowledge Workers: Consultants Who Meet Customer Needs. - Michael J. Muller; Rebecca Carr; Catherine Ashworth; Barbara Diekmann; Cathleen Wharton; Cherie Eickstaedt; Joan Clonts (CHI, 1995)

GUI Users Have Trouble Using Graphic Conventions on Novel Tasks. - Catherine Ashworth (CHI Conference Companion, 1996)

Dual Device User Interface Design: PDAs and Interactive Television. - Scott P. Robertson; Cathleen Wharton; Catherine Ashworth; Marita Franzke (CHI, 1996)