The role of primary care non-physician clinic staff in e-mail communication with patients. - Anne F. Kittler; Jonathan S. Wald; Lynn A. Volk; Lisa Pizziferri; Yamini S. Jagannath; Cathyann Harris; Margaret Lippincott; Tony Yu; John Hobbs; David W. Bates (Int. J. Medical Informatics, 2004)

How Accurate is Information that Patients Contribute to their Electronic Health Record? - Lisa Wuerdeman; Lynn A. Volk; Lisa Pizziferri; Ruslana Tsurikova; Cathyann Harris; Raisa Feygin; Marianna Epstein; Kimberly Meyers; Jonathan S. Wald; David Lansky; David W. Bates (AMIA, 2005)