What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. - Asbjørn Følstad; Cecilie Bertinussen Nordheim; Cato Alexander Bjørkli (INSCI, 2018)

An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. - Cecilie Bertinussen Nordheim; Asbjørn Følstad; Cato Alexander Bjørkli (Interact. Comput., 2019)