IBM Service Management architecture. - David Lindquist; Hari Madduri; Chakalamattam Jos Paul; Bala Rajaraman (IBM Syst. J., 2007)

The process of building a Process Manager: Architecture and design patterns. - Chakalamattam Jos Paul (IBM Syst. J., 2007)

Preface. - Chakalamattam Jos Paul; Christopher Ward; David I. Seidman; John J. Ritsko (IBM Syst. J., 2007)