Service management architecture and system capacity design for PhoneFactorTM - A two-factor authentication service. - Haiyang Qian; Chandra Sekhar Surapaneni; Steve Dispensa; Deep Medhi (Integrated Network Management, 2009)

DReaM-Cache: Distributed Real-Time Transaction Memory Cache to support two-factor authentication services and its reliability. - Haiyang Qian; Chandra Sekhar Surapaneni; Marsh Ray; Steve Dispensa; Deep Medhi (NOMS, 2010)