Comprehensive Evaluation of E-commerce Website Based on Concordance Analysis. - Chang Jinling; Xia Guoping (ICEBE, 2005)

Measuring Website Usability of Chinese Enterprise with a Heuristic Procedure. - Chang Jinling; Guan Huan (ICEBE, 2007)

Modeling E-Commerce Website Quality with Quality Function Deployment. - Chang Jinling; Song Tong; Li Chuncan; Song Tao (ICEBE, 2009)