Linking Multimedia Items to Semantic Knowledge Base with User-Generated Tags. - Shuangyong Song; Chao Wang 057; Haiqing Chen (ISWC (P&D/Industry/BlueSky), 2018)

Knowledge Based High-Frequency Question Answering in AliMe Chat. - Shuangyong Song; Chao Wang 057; Haiqing Chen (ISWC (Satellites), 2019)

Session-Level User Satisfaction Prediction for Customer Service Chatbot in E-Commerce (Student Abstract). - Riheng Yao; Shuangyong Song; Qiudan Li; Chao Wang 057; Huan Chen; Haiqing Chen; Daniel Dajun Zeng (AAAI, 2020)

Supervised Term Weight Training for Improving Question-Knowledge Matching in Chatbots. - Shuangyong Song; Chao Wang 057; Haiqing Chen; Huan Chen (WWW (Companion Volume), 2020)

A Model for Quality Control of Customer Service. - Shuangyong Song; Chao Wang 057; Haiqing Chen; Huan Chen (WWW (Companion Volume), 2020)

TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. - Shuangyong Song; Chao Wang 057; Haiqing Chen; Huan Chen (WWW (Companion Volume), 2020)

A Two-stage Conversational Query Rewriting Model with Multi-task Learning. - Shuangyong Song; Chao Wang 057; Qianqian Xie; Xinxing Zu; Huan Chen; Haiqing Chen (WWW (Companion Volume), 2020)

MLR: A Two-stage Conversational Query Rewriting Model with Multi-task Learning. - Shuangyong Song; Chao Wang 057; Qianqian Xie; Xinxing Zu; Huan Chen; Haiqing Chen (CoRR, 2020)

TCNN: Triple Convolutional Neural Network Models for Retrieval-based Question Answering System in E-commerce. - Shuangyong Song; Chao Wang 057 (CoRR, 2020)

Sentiment Analysis Technologies in AliMe - An Intelligent Assistant for E-commerce. - Shuangyong Song; Chao Wang 057; Siyang Liu; Haiqing Chen; Huan Chen; Hongyun Bao (Int. J. Asian Lang. Process., 2020)

An Enhanced Convolutional Inference Model with Distillation for Retrieval-Based QA. - Shuangyong Song; Chao Wang 057; Xiao Pu 005; Zehui Wang; Huan Chen (DASFAA (3), 2021)

An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots. - Shuangyong Song; Chao Wang 057; Haiqing Chen; Huan Chen (NAACL-HLT (Industry Papers), 2021)

An Emotion-controlled Dialog Response Generation Model with Dynamic Vocabulary. - Shuangyong Song; Kexin Wang; Chao Wang 057; Haiqing Chen; Huan Chen (CoRR, 2021)

ToSA: A Top-Down Tree Structure Awareness Model for Hierarchical Text Classification. - Deji Zhao; Bo Ning 002; Shuangyong Song; Chao Wang 057; Xiangyan Chen; Xiaoguang Yu; Bo Zou (APWeb/WAIM (2), 2022)

A Two-stage User Intent Detection Model on Complicated Utterances with Multi-task Learning. - Shuangyong Song; Xiangyan Chen; Chao Wang 057; Xiaoguang Yu; Jia Wang; Xiaodong He 001 (WWW (Companion Volume), 2022)

MuSE: A Multi-scale Emotional Flow Graph Model for Empathetic Dialogue Generation. - Deji Zhao; Donghong Han; Ye Yuan 001; Chao Wang 057; Shuangyong Song (ECML/PKDD (2), 2023)

UMP-MG: A Uni-directed Message-Passing Multi-label Generation Model for Hierarchical Text Classification. - Bo Ning 002; Deji Zhao; Xinjian Zhang; Chao Wang 057; Shuangyong Song (Data Sci. Eng., 2023)

Enhancing math reasoning ability of large language models via computation logic graphs. - Deji Zhao; Donghong Han; Jia Wu; Zhongjiang He; Bo Ning 002; Ye Yuan 001; Yongxiang Li; Chao Wang 057; Shuangyong Song (Knowl. Based Syst., 2025)