Website Quality Assessment Criteria. - Vassilis Moustakis; Charalambos Litos; Andreas Dalivigas; Loukas Tsironis (ICIQ, 2004)

The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach. - Evangelos Grigoroudis; Charalambos Litos; Vassilis Moustakis; Yannis Politis; Loukas Tsironis (Eur. J. Oper. Res., 2008)