Surviving an "Eternal September": How an Online Community Managed a Surge of Newcomers. - Charles Kiene; Andrés Monroy-Hernández; Benjamin Mako Hill (CHI, 2016)

Navigating the Challenges of Multi-Site Research. - Taryn Bipat; Susan R. Fussell; Brent J. Hecht; Charles Kiene; David W. McDonald; Mark Zachry (CSCW Companion, 2018)

Managing Organizational Culture in Online Group Mergers. - Charles Kiene; Aaron Shaw; Benjamin Mako Hill (Proc. ACM Hum. Comput. Interact., 2018)

Volunteer Work: Mapping the Future of Moderation Research. - Charles Kiene; Kenny Shores; Eshwar Chandrasekharan; Shagun Jhaver; Jialun "Aaron" Jiang; Brianna Dym; Joseph Seering; Sarah A. Gilbert; Kat Lo; Donghee Yvette Wohn; Bryan Dosono (CSCW Companion, 2019)

Moderation Challenges in Voice-based Online Communities on Discord. - Jialun Jiang; Charles Kiene; Skyler Middler; Jed R. Brubaker; Casey Fiesler (Proc. ACM Hum. Comput. Interact., 2019)

Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams. - Charles Kiene; Jialun Jiang; Benjamin Mako Hill (Proc. ACM Hum. Comput. Interact., 2019)

Who Uses Bots? A Statistical Analysis of Bot Usage in Moderation Teams. - Charles Kiene; Benjamin Mako Hill (CHI Extended Abstracts, 2020)

No Community Can Do Everything: Why People Participate in Similar Online Communities. - Nathan TeBlunthuis; Charles Kiene; Isabella Brown; Laura Alia Levi; Nicole McGinnis; Benjamin Mako Hill (Proc. ACM Hum. Comput. Interact., 2022)

Adopting Third-party Bots for Managing Online Communities. - Sohyeon Hwang; Charles Kiene; Serene Ong; Aaron Shaw (Proc. ACM Hum. Comput. Interact., 2024)

The Relational Origins of Rules in Online Communities. - Charles Kiene; Sohyeon Hwang; Nathan TeBlunthuis; Carl Colglazier; Aaron Shaw; Benjamin Mako Hill (CoRR, 2025)