A Typological Framework of Process Improvement Project Stakeholders. - Charon Abbott; Wasana Bandara; Paul Mathiesen; Erica French; Mary Tate (BPM, 2020)

A Stakeholder Engagement Model for Process Improvement Initiatives. - Charon Abbott; Wasana Bandara; Erica French; Mary Tate; Paul Mathiesen (BPM, 2021)