Electronic CRM and perceptions of unfairness. - Xiaoyu Yu; Bang Nguyen; Sung Ho Han; Cheng-Hao Steve Chen; Fei Li (Inf. Technol. Manag., 2015)

Erratum to: Electronic CRM and perceptions of unfairness. - Xiaoyu Yu; Bang Nguyen; Sung Ho Han; Cheng-Hao Steve Chen; Fei Li (Inf. Technol. Manag., 2015)

Size does matter: Effects of in-game advertising stimuli on brand recall and brand recognition. - Isabella Chaney; Sameer Hosany; Meng-Shan Sharon Wu; Cheng-Hao Steve Chen; Bang Nguyen (Comput. Hum. Behav., 2018)

IT-based product innovation strategies for small firms. - Wai Wai (Joyce) Ko; Cheng-Hao Steve Chen; Gordon Liu; Bang Nguyen; Sachiko Takeda (Inf. Technol. People, 2020)

Unlocking the shopping myth: Can smartphone dependency relieve shopping anxiety? - A mixed-methods approach in UK Omnichannel retail. - Jing (Daisy) Lyu; Ioannis Krasonikolakis; Cheng-Hao Steve Chen (Inf. Manag., 2023)

Exploring Information Technology Capabilities from Multiple Aspects of the Resource-Based Theory. - Cheng-Hao Steve Chen; Gordon Liu; Gelareh Roushan; Bang Nguyen (Inf. Syst. Frontiers, 2025)