Apologizing with a smile or crying face? Exploring the impact of emoji types on customer forgiveness within chatbots service recovery. - Chenze Xie; Junhong Zhu; Yuguang Xie; Changyong Liang (Electron. Commer. Res. Appl., 2025)

Understanding older adults' continued-use intention of AI voice assistants. - Chenze Xie; Yuguang Xie; Ying Wang; Peiyu Zhou; Liyan Lu; Yuting Feng; Changyong Liang (Univers. Access Inf. Soc., 2025)