When There is No Progress with a Task-Oriented Chatbot: A Conversation Analysis. - Chi-Hsun Li; Ken Chen; Yung-Ju Chang (MobileHCI, 2019)

A Conversation Analysis of Non-Progress and Coping Strategies with a Banking Task-Oriented Chatbot. - Chi-Hsun Li; Su-Fang Yeh; Tang-Jie Chang; Meng-Hsuan Tsai; Ken Chen; Yung-Ju Chang (CHI, 2020)