Understanding Determinants of Complaint Intentions in Online Shopping - The Perspectives of Justice and Technology. - Ing-Long Wu; Chi-Ying Huang; Chu-Ying Fu (WEBIST, 2011)

Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction. - Ing-Long Wu; Chi-Ying Huang (Behav. Inf. Technol., 2015)