Evaluating human-based and large language model-based content analysis: A case study on negative word-of-mouth classification in social media. - Yolande Yunhsiou Yang; Chih-Chien Wang; Pau-Lin Chou; Chieh-Yu Tien; Jia-Ci Wen; Nien-Hsin Chen (Comput. Hum. Behav., 2026)