The Role of Redress in B2C E-Business. - Chin Eang Ong; Mohini Singh (Bled eConference, 2009)

The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions. - Chin Eang Ong; Pradip Sarkar; Caroline Chan (Bled eConference, 2011)

The Role of Redress in Consumer Online Purchasing. - Chin Eang Ong (Bled eConference, 2013)

How Complaint Handling Procedures Influence Consumer Decisions to Shop Online? - Chin Eang Ong; Caroline Chan (Bled eConference, 2014)

The Types of Redress Procedures in Business-To-Consumer (B2C) E-Commerce. - Chin Eang Ong (AMCIS, 2015)

An Information Systems Perspective on Digital Currencies: A Systematic Literature Review. - Osemwonyemwen Oshodin; Alemayehu Molla; Chin Eang Ong (ACIS, 2016)

The Influence of Merchant Reputation on Consumer Decisions to Shop Online. - Chin Eang Ong; Caroline Chan (AMCIS, 2016)

Redress procedures expected by consumers during a business-to-consumer e-commerce dispute. - Chin Eang Ong; David Teh (Electron. Commer. Res. Appl., 2016)

Is FinTech a Disruption or a New Eco-system? An Exploratory Investigation of Banks' Response to Fintech in Australia. - Osemwonyemwen Oshodin; Alemayehu Molla; Stan Karanasios; Chin Eang Ong (ACIS, 2017)

The Influence of Complaint-Handling Procedures on Consumer Decisions to Shop Online. - Phoommhiphat Mingmalairaks; Chin Eang Ong (AMCIS, 2017)

A Study of Customer Resolution Management: the Influence of Effective Complaint-Handling Procedures on Consumer Decisions to shop Online. - Chin Eang Ong; David Teh (ECIS, 2019)

How do FinTech Start-ups Develop Capabilities? Towards a FinTech Capability Model. - Osemwonyemwen Oshodin; Alemayehu Molla; Stan Karanasios; Chin Eang Ong (PACIS, 2019)

Blockchain Functional Business Value: Insights from Food Supply Chain Use Cases. - Jakia Sultana; Say Yen Teoh; Chin Eang Ong (ACIS, 2024)

Realizing Corporate Digital Responsibility with Blockchain: A Case Study of E-Waste Management. - Jakia Sultana; Sayyen Teoh; Chin Eang Ong (ECIS, 2024)

From Challenges To Triumphs: Leveraging Generative AI To Support International Students In Liverpool. - Javanbakht Negar; Chin Eang Ong (PACIS, 2025)

Transition to Digital Sustainability in Smart Farming: Belief-Action-Outcome (BAO) Framework Insights from Thai Young Farming Communities. - Chin Eang Ong; Sayyen Teoh; Jakia Sultana (PACIS, 2025)