Imperfect communication between information requestors and information providers: the effects of syntactic and extraneous ambiguity. - Paul L. Bowen; Fiona H. Rohde; Chiu Yueh Alice Wu (Int. J. Account. Inf. Syst., 2004)

The Effects of User Characteristics on Query Performance in the Presence of Information Request Ambiguity. - Neal Ashkanasy; Paul L. Bowen; Fiona H. Rohde; Chiu Yueh Alice Wu (J. Inf. Syst., 2007)