Visual Mining for Customer Targeting. - Ji Young Woo; Sung Min Bae; Chong Un Pyon; Minnseok Choi; Sang-Chan Park (APWeb, 2005)

Customer Information Visualization via Customer Map. - Ji Young Woo; Sung Min Bae; Chong Un Pyon; Sang-Chan Park (DASFAA, 2005)

The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry. - Chong Un Pyon; Sung Min Bae; Ji Young Woo; Sang-Chan Park (EC-Web, 2005)

Decision support system for service quality management using customer knowledge in public service organization. - Chong Un Pyon; Min Jung Lee; Sang-Chan Park (Expert Syst. Appl., 2009)

Strategic exploring of emerging services by visualization of technology-service association for technology-based service providers. - Chong Un Pyon; Sang-Chan Park (Expert Syst. Appl., 2010)

Intelligent service quality management system based on analysis and forecast of VOC. - Chong Un Pyon; Ji Young Woo; Sang-Chan Park (Expert Syst. Appl., 2010)

Finding research trend of convergence technology based on Korean R&D network. - Jae-Hoon Jin; Sang-Chan Park; Chong Un Pyon (Expert Syst. Appl., 2011)

Service improvement by business process management using customer complaints in financial service industry. - Chong Un Pyon; Ji Young Woo; Sang-Chan Park (Expert Syst. Appl., 2011)