Understanding patient satisfaction with received healthcare services: A natural language processing approach. - Kristina Doing-Harris; Danielle L. Mowery; Chrissy Daniels; Wendy W. Chapman; Mike Conway (AMIA, 2016)

A Characterization of Emotional Valence to Support Review of Free-Text Press-Ganey Patient Satisfaction Survey Responses. - Danielle L. Mowery; Kristina M. Doing-Harris; Wendy W. Chapman; Chrissy Daniels; Mike Conway (AMIA, 2016)

Classifying Sentiment of Free-Text Comments in Patient Satisfaction Surveys. - Elizabeth Cary; Aaron M. Secrest; Chrissy Daniels; Wendy W. Chapman; Mike Conway; Danielle L. Mowery (CRI, 2017)