F-commerce and the Crucial Role of Trust. - Christian Brock; Markus Blut; Marc Linzmajer; Björn Zimmer (ICIS, 2011)

Complaining Customers as Innovation Contributors: Stimulating Service Innovation through Multichannel Complaint Management. - Julia Meik; Christian Brock; Markus Blut (SRII Global Conference, 2014)

Developing a Conceptualization of Mobile Service Quality. - Christopher Peter Kaatz; Christian Brock; Markus Blut (ICIS, 2017)

Innovative Technologies in Branded-Service Encounters: How Robot Characteristics Affect Brand Trust and Experience. - Markus Blut; Nancy Viola Wünderlich; Christian Brock (ICIS, 2018)

Take it Personally - The Role of Consumers' Perceived Value of Personalization on Cross-Category Use in a Smart Home Ecosystem. - Marco Hubert; Andrea Carugati; Christian Brock; Børge Obel (HICSS, 2020)

Consequences of User Manipulation through Dark Patterns. - Janis Witte; Peter Kenning; Christian Brock (ICIS, 2023)