The Development in Leading e-Government Articles 2001-2010: Definitions, Perspectives, Scope, Research Philosophies, Methods and Recommendations: An Update of Heeks and Bailur. - Christian Ø. Madsen; Jesper Bull Berger; Mick Phythian (EGOV, 2014)

Channel Choice: A Literature Review. - Christian Ø. Madsen; Pernille Kræmmergaard (EGOV, 2015)

The efficiency of freedom: Single parents' domestication of mandatory e-government channels. - Christian Østergaard Madsen; Pernille Kræmmergaard (Gov. Inf. Q., 2015)

New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. - Willem Pieterson; Wolfgang Ebbers; Christian Østergaard Madsen (EGOV, 2017)

Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices. - Christian Østergaard Madsen; Sara Hofmann; Willem Pieterson (EGOV, 2019)

Artificial Intelligence in Swedish Policies: Values, Benefits, Considerations and Risks. - Daniel Toll; Ida Lindgren; Ulf Melin; Christian Østergaard Madsen (EGOV, 2019)

Close encounters of the digital kind: A research agenda for the digitalization of public services. - Ida Lindgren; Christian Østergaard Madsen; Sara Hofmann; Ulf Melin (Gov. Inf. Q., 2019)

Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies. - Sara Hofmann; Christian Østergaard Madsen; Bettina Distel (EGOV, 2020)

The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. - Christian Ø. Madsen; Willem Pieterson; Sara Hofmann (EGOV-CeDEM-ePart-*, 2020)

Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government. - Mille Edith Nielsen; Christian Østergaard Madsen; Mircea Filip Lungu (EGOV, 2020)

A Citizen-Centered Analysis of What Public Services are Suitable for Digital Communication Channels. - Sara Hofmann; Christian Østergaard Madsen; Ida Lindgren; Guri Verne (EGOV-CeDEM-ePart-*, 2021)

Better Than You Think? Exploring Cost and Schedule Overruns in Government IT Projects. - Adam Alami; Christian Østergaard Madsen; Oliver Krancher (ISD, 2021)

Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process Model. - Ida Lindgren; Christian Østergaard Madsen (DG.O, 2022)

Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. - Willem Pieterson; Christian Østergaard Madsen; Wolfgang Ebbers (EGOV, 2022)

Administrative Burden in Digital Self-service: An Empirical Study About Citizens in Need of Financial Assistance. - Ida Heggertveit; Ida Lindgren; Christian Østergaard Madsen; Sara Hofmann (ePart, 2022)

Spotlight on the Positives: How Do Information Technology Projects Achieve Cost Underruns? - Adam Alami; Christian Ø. Madsen; Oliver Krancher (HICSS, 2022)

Exploring Citizens' Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services. - Ida Lindgren; Christian Østergaard Madsen; Hanne Höglund Rydén; Ida Heggertveit (ICEGOV, 2022)

Explanations for budget and schedule overrun revisited - a configurational perspective on IT projects. - Oliver Krancher; Christian Østergaard Madsen; Adam Alami; Connie Petersson Petersson (ICIS, 2022)

The accidental caseworker - How digital self-service influences citizens' administrative burden. - Christian Østergaard Madsen; Ida Lindgren; Ulf Melin (Gov. Inf. Q., 2022)

Stakeholder influence on technical debt management in the public sector: An embedded case study. - Mille Edith Nielsen; Christian Østergaard Madsen (Gov. Inf. Q., 2022)

What Public Services are Suitable for Digitalization? - A Classification of Public Service Characteristics. - Ida Lindgren; Christian Østergaard Madsen; Hanne Höglund Rydén; Ida Heggertveit; Sara Hofmann; Øystein Sæbø (EGOV, 2024)

Five Bureaucratic Roles in the Age of Digital Transformation - Insights from Scandinavian Public Organizations. - Ulf Melin; Christian Østergaard Madsen; Karl Kristian Larsson (EGOV, 2024)