How To Increase Public E-Services Usage In Governments - A Case Study Of The German Federal Employment Agency. - Julia Heidemann; Sebastian Muschter; Christian Rauch 003 (ECIS, 2013)

Customers Can Do Better! A Case Study of Self-Service Kiosk Technologies at the German Federal Employment Agency. - Julia Klier; Mathias Klier; Anna-Luisa Müller; Christian Rauch 003 (Wirtschaftsinformatik, 2015)

The impact of self-service technologies - towards an economic decision model and its application at the German Federal Employment Agency. - Julia Klier; Mathias Klier; Anna-Luisa Müller; Christian Rauch 003 (J. Decis. Syst., 2016)