IT Service Management Revisited - Insights from Seven Years of Action Research. - Alexander Teubner; Christian Remfert (CONF-IRM, 2012)

Developing a Common Understanding of IT Services - The Case of a German University. - Christian Remfert (HCI (3), 2017)

A Requirements Engineering Process for User Centered IT Services - Gathering Service Requirements for the University of the Future. - Dominik Rudolph; Anne Thoring; Christian Remfert; Raimund Vogl (HCI (20), 2017)

Giving IT Services a Theoretical Backing. - Alexander Teubner; Christian Remfert (HCI (3), 2017)

Evaluating the Two-Speed IT Concept for Digitalization. - Christian Remfert; Jan Stockhinger (HCI (23), 2018)

Das IT-Service-Konzept - Rekonstruktion, Validierung und Implikationen für die IT-Organisation im Digitalzeitalter. - Christian Remfert (2023)