Design and Evaluation of a Collaborative Writing Process with Gamification Elements. - Christina Wiethof; Navid Tavanapour; Eva A. C. Bittner (ECIS, 2020)

Implementing an Intelligent Collaborative Agent as Teammate in Collaborative Writing: toward a Synergy of Humans and AI. - Christina Wiethof; Navid Tavanapour; Eva A. C. Bittner (HICSS, 2021)

Hybrid Intelligence - Combining the Human in the Loop with the Computer in the Loop: A Systematic Literature Review. - Christina Wiethof; Eva A. C. Bittner (ICIS, 2021)

Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service. - Mathis Poser; Christina Wiethof; Debayan Banerjee; Varun Shankar Subramanian; Richard Paucar; Eva A. C. Bittner (DESRIST, 2022)

Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions. - Mathis Poser; Christina Wiethof; Eva A. C. Bittner (ECIS, 2022)

Toward a Hybrid Intelligence System in Customer Service: Collaborative Learning of Human and AI. - Christina Wiethof; Eva A. C. Bittner (ECIS, 2022)

Gamifying the Human-in-the-Loop: Toward Increased Motivation for Training AI in Customer Service. - Christina Wiethof; Tim Roocks; Eva A. C. Bittner (HCI (35), 2022)

Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service. - Christina Wiethof; Mathis Poser; Eva A. C. Bittner (PACIS, 2022)

Hybrid Intelligence Systems - Designing Interactions for Continuous Mutual Augmentation of Humans and AI - Christina Wiethof (2022)

A system for Human-AI collaboration for Online Customer Support. - Debayan Banerjee; Mathis Poser; Christina Wiethof; Varun Shankar Subramanian; Richard Paucar; Eva A. C. Bittner; Chris Biemann (CoRR, 2023)

Cognitive Load Theory Approach to Hybrid Intelligence: Tackling the Dual Aim of Task Performance and Learning. - Eva A. C. Bittner; Sarah Oeste-Reiß; Rosemarie Kirmse; Mathis Poser; Christina Wiethof (ICIS, 2024)