Designing for Wellbeing: Worker-Generated Ideas on Adapting Algorithmic Management in the Hospitality Industry. - Franchesca Spektor; Sarah E. Fox; Ezra Awumey; Christine A. Riordan; Hye Jin Rho; Chinmay Kulkarni 001; Marlen Martinez-Lopez; Betsy Bender Stringam; Ben Begleiter; Jodi Forlizzi (Conference on Designing Interactive Systems, 2023)

Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management. - Franchesca Spektor; Sarah E. Fox; Ezra Awumey; Ben Begleiter; Chinmay Kulkarni 001; Betsy Bender Stringam; Christine A. Riordan; Hye Jin Rho; Hunter Akridge; Jodi Forlizzi (Proc. ACM Hum. Comput. Interact., 2023)

Working Together: Algorithmic Management and Peer Relationships in the Hospitality Industry. - Franchesca Spektor; Sarah E. Fox; Somang Min; Grace Sarfo; Betsy Bender Stringam; Christine A. Riordan; Hye Jin Rho; Ben Begleiter; Jodi Forlizzi (Conference on Designing Interactive Systems, 2025)