Service Delivery in One-Stop Government Portals - Observations Based on a Market Research Study in Queensland. - Christoph Peters 001; Thomas Kohlborn; Axel Korthaus; Erwin Fielt; Andrew Ramsden (ACIS, 2011)

Engineering knowledge-intense, personoriented services - a state of the art analysis. - Philipp Menschner; Christoph Peters 001; Jan Marco Leimeister (ECIS, 2011)

Student sucht Dienstleistung, Dienstleistung sucht Student: Erstellung individualisierter Dienstleistungsangebote in Studierendenportalen. - Axel Hoffmann; Christoph Peters 001; Jan Marco Leimeister (GI-Jahrestagung, 2011)

Improving corporate portal design by using service-oriented requirements engineering and service bundling. - Axel Hoffmann; Christoph Peters 001; Jan Marco Leimeister (RESS, 2011)

TM³ - A Modularization Method For Telemedical Services: Design And Evaluation. - Christoph Peters 001; Jan Marco Leimeister (ECIS, 2013)

A Comparative Study of Governmental One-Stop Portals for Public Service Delivery. - Thomas Kohlborn; Axel Korthaus; Christoph Peters 001; Erwin Fielt (Int. J. Intell. Inf. Technol., 2013)

Together they are Strong: the Quest for Service Modularization parameters. - Christoph Peters 001 (ECIS, 2014)

Complex Services and According Business Models - Design and Evaluation of an Analysis Framework in the Field of Telemedicine. - Christoph Peters 001; Theresa Kromat; Jan Marco Leimeister (HICSS, 2015)

Modularization of Crowdfunding Services - Designing Disruptive Innovations in the Banking Industry. - Philipp Haas; Ivo Blohm; Christoph Peters 001; Jan Marco Leimeister (ICIS, 2015)

The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. - Andreas Janson; Christoph Peters 001; Jan Marco Leimeister (ICServ, 2015)

Mobile Work Support for Field Service: A Literature Review and Directions for Future Research. - Matthias Herterich; Christoph Peters 001; Alexander A. Neff; Falk Uebernickel; Walter Brenner (Wirtschaftsinformatik, 2015)

Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field. - Christoph Peters 001; Ivo Blohm; Jan Marco Leimeister (J. Manag. Inf. Syst., 2015)

Mastering Shakedown through the User - the Need for User-Generated Services in Techno Change. - Mahei Manhai Li; Christoph Peters 001 (ECIS, 2016)

Managing Disruptive Innovation through Service Systems - The Case of Crowdlending in the Banking Industry. - Ivo Blohm; Philipp Haas; Christoph Peters 001; Thomas Jakob; Jan Marco Leimeister (ICIS, 2016)

Towards Design Principles for Aligning Human-Centered Service Systems and Corresponding Business Models. - Stefan Kleinschmidt; Barbara Burkhard; Manuel Hess; Christoph Peters 001; Jan Marco Leimeister (ICIS, 2016)

ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review. - Stefan Kleinschmidt; Christoph Peters 001; Jan Marco Leimeister (ICIS, 2016)

IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China (Extended Abstract). - Sissy-Josefina Ernst; Andreas Janson; Mahei Manhai Li; Christoph Peters 001; Matthias Söllner 001 (MKWI, 2016)

Emerging Digital Frontiers for Service Innovation. - Christoph Peters 001; Paul P. Maglio; Ralph Badinelli; Robert R. Harmon; Roger S. Maull; James C. Spohrer; Tuure Tuunanen; Stephen L. Vargo; Jeffrey J. Welser; Haluk Demirkan; Terri L. Griffith; Yassi Moghaddam (Commun. Assoc. Inf. Syst., 2016)

Modularization of services: a modularization method for the field of telemedicine. - Christoph Peters 001 (2016)

Towards an Integrated Evaluation of Humancentered Service Systems and corresponding Business Models: a Systems Theory Perspective. - Stefan Kleinschmidt; Christoph Peters 001 (ECIS, 2017)

Towards a Taxonomy of Digital Work. - Volkmar Mrass; Mahei Manhai Li; Christoph Peters 001 (ECIS, 2017)

One for All? Managing External and Internal Crowds through a Single Platform - A Case Study. - Volkmar Mrass; Christoph Peters 001; Jan Marco Leimeister (HICSS, 2017)

Understanding IT-Culture Conflicts to Drive Successful Technochange Projects - a Case Study. - Sissy-Josefina Ernst; Andreas Janson; Christoph Peters 001; Jan Marco Leimeister (ICIS, 2017)

Designing a peer-based support system to support shakedown. - Mahei Manhai Li; Christoph Peters 001; Jan Marco Leimeister (ICIS, 2017)

Fostering Business Model Extensions for ICT-Enabled Human-Centered Service Systems. - Stefan Kleinschmidt; Christoph Peters 001 (Wirtschaftsinformatik, 2017)

Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach. - Benedikt Simmert; Philipp Ebel; Eva Alice Christiane Bittner; Christoph Peters 001 (Wirtschaftsinformatik, 2017)

Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience. - Volkmar Mrass; Christoph Peters 001; Jan Marco Leimeister (HMD Prax. Wirtsch., 2017)

Grinding a Diamond - the iterative Development of Citizen-initiated Services. - Matthias Simon Billert; Christoph Peters 001 (ECIS, 2018)

Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds. - Volkmar Mrass; Christoph Peters 001; Jan Marco Leimeister (HICSS, 2018)

Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto. - Volkmar Mrass; Christoph Peters 001; Jan Marco Leimeister (HICSS, 2018)

Reconceptualizing Service Systems " Introducing Service System Graphs. - Mahei Manhai Li; Christoph Peters 001 (ICIS, 2018)

Gestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung. - Theresa Kromat; Tobias Dehling; Reinhold Haux; Christoph Peters 001; Bernhard Sick; Sven Tomforde; Klaus-Hendrik Wolf; Ali Sunyaev (MKWI, 2018)

Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. - Volkmar Mrass; Christoph Peters 001 (MKWI, 2018)

From Service Systems Engineering to Service in-Novation - a Modeling Approach. - Mahei Manhai Li; Christoph Peters 001 (ECIS, 2019)

How to Empower the Workforce - Analyzing Internal Crowd Work as a Neo-Socio-Technical System -. - David Durward; Benedikt Simmert; Christoph Peters 001; Ivo Blohm; Jan Marco Leimeister (HICSS, 2019)

Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds. - Volkmar Mrass; Christoph Peters 001 (HICSS, 2019)

Take the wheel - Technology-driven Change in the Energy Sector. - Mahei Manhai Li; Jennifer Müller; Sissy-Josefina Ernst; Christoph Peters 001 (ICIS, 2019)

Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project -. - David Durward; Benedikt Simmert; Ivo Blohm; Christoph Peters 001 (Wirtschaftsinformatik, 2019)

Conquering the Challenge of Continuous Business Model Improvement - Design of a Repeatable Process. - Benedikt Simmert; Philipp Alexander Ebel; Christoph Peters 001; Eva Alice Christiane Bittner; Jan Marco Leimeister (Bus. Inf. Syst. Eng., 2019)

Die Digitalisierungsstraße für die Stadt der Zukunft - Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City. - Matthias Simon Billert; Christoph Peters 001 (HMD Prax. Wirtsch., 2019)

Moving towards a Non-Dyadic View on Service Systems and its Operationalization - Applying the Hypergraph-based Service System Model. - Mahei Manhai Li; Christoph Peters 001; Jan Marco Leimeister (HICSS, 2020)

Doing Agile vs. Being Agile - Understanding Their Effects to Improve Agile Work. - Karen Eilers; Benedikt Simmert; Christoph Peters 001 (ICIS, 2020)

Knowledge is Power: Provide Your IT-Support with Domain-Specific High-Quality Solution Material. - Simon L. Schmidt; Mahei Manhai Li; Sascha Weigel; Christoph Peters 001 (DESRIST, 2021)

How Companies Can Benefit from Interlinking External Crowds and Internal Employees. - Volkmar Mrass; Christoph Peters 001; Jan Marco Leimeister (MIS Q. Executive, 2021)

Requirements for an IT Support System based on Hybrid Intelligence. - Simon L. Schmidt; Mahei Manhai Li; Christoph Peters 001 (HICSS, 2022)

Three Personality Trait Combinations for Agile Employees: The Relationship Between the Big Five and Agile Mindset. - Philip Emmerich; Karen Eilers; Christoph Peters 001; Søren Salomo (ICIS, 2022)

ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. - Mahei Manhai Li; Christoph Peters 001; Mathis Poser; Karen Eilers; Edona Elshan (ICIS, 2022)

Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns. - Elisabeth Akmeikina; Karen Eilers; Mahei Manhai Li; Christoph Peters 001 (PACIS, 2022)

Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. - Philipp Reinhard; Mahei Manhai Li; Ernestine Dickhaut; Christoph Peters 001; Jan Marco Leimeister (DESRIST, 2023)

A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-creation Perspective. - Philipp Reinhard; Mahei Manhai Li; Ernestine Dickhaut; Cornelius Reh; Christoph Peters 001; Jan Marco Leimeister (DESRIST, 2023)

Let Employees Train Their Own Chatbots: Design of Generative AI-Enabled Delegation Systems. - Philipp Reinhard; Mahei Manhai Li; Christoph Peters 001; Jan Marco Leimeister (ECIS, 2024)

Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. - Philipp Reinhard; Mahei Manhai Li; Christoph Peters 001; Jan Marco Leimeister (HICSS, 2024)

A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. - Mahei Manhai Li; Philipp Reinhard; Christoph Peters 001; Sarah Oeste-Reiss; Jan Marco Leimeister (Inf. Syst., 2024)

Exploring the Role of Agile Mindset in Information Systems: A Systematic Literature Review. - Karen Eilers; Tabea Augner; Necmettin Özkan; Christoph Peters 001; Ulrich Bretschneider (XP, 2025)

Conceptualizing hybrid intelligent service ecosystems. - Christian Bartelheimer; Daniel Heinz; Sarah Hönigsberg; Dominik Siemon; Mahei Manhai Li; Timo Strohmann; Jens Poeppelbuss; Christoph Peters 001 (Electron. Mark., 2025)

Continuous value shaping: A boundary concept for innovating service innovation approaches. - Tilo Böhmann; Angela Roth; Gerhard Satzger; Carina Benz; Daniel Beverungen; Andreas Boes; Christoph F. Breidbach; Martin Gersch; Gerhard Gudergan; Jens Hogreve; Christian Kurtz; Barbara Langes; et al. (Electron. Mark., 2025)